We’re happy to announce that we now offer a dedicated Senior Moving Service to make relocations easier, safer, and stress-free for older adults.
We have paid over $225,000 CDN to our consignors since Jan 1, 2023.
Declutter. Earn. Repeat.

Privacy Policy
Effective Date: May 16 2025

Clutter to Cash Ltd
Maple Ridge, British Columbia, Canada
Email: info@cluttertocash.com
Phone: (604) 479-1412

Clutter to Cash Ltd (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our junk removal services, website, or communicate with us.

1. Information We Collect

We collect the following types of personal information to provide and improve our services:

  • Contact Information: Name, phone number, email address, home or business address.

  • Service Information: Details about the junk removal services you request, property details relevant to service delivery, photos of items to be removed (if submitted).

  • Payment Information: Billing address, transaction history, and limited payment data (note: full credit card data is processed securely through our third-party payment processor).

  • Website Data: IP address, browser type, pages visited, and usage data through cookies or analytics tools.

2. How We Use Your Information

We use your personal information for purposes such as:

  • Scheduling and delivering junk removal services

  • Communicating with you regarding quotes, appointments, and service updates

  • Processing payments and sending receipts

  • Improving our services and website

  • Responding to inquiries and customer support requests

  • Complying with legal and regulatory obligations

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Sharing of Personal Information

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Such as payment processors, IT providers, or contractors helping fulfill our services

  • Legal Authorities: If required to comply with laws, regulations, or legal proceedings

  • Business Transfers: If our company is merged, acquired, or sold, your information may be transferred to the new owners

All third parties are required to maintain the confidentiality and security of your data.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access, theft, misuse, or disclosure. This includes:

  • Secure servers and encrypted communications

  • Limited access to personal data on a need-to-know basis

  • Regular security updates and staff training on data protection

6. Your Rights

Under British Columbia’s Personal Information Protection Act (PIPA), you have the right to:

  • Access your personal information

  • Request corrections to your information

  • Withdraw consent for specific uses of your data

  • Lodge a complaint with the Office of the Information and Privacy Commissioner for BC (OIPC BC) if you believe your rights have been violated

To make a request, please contact us using the information provided below.

7. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once it is no longer needed, we securely delete or anonymize it.

8. Cookies and Website Tracking

Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to understand visitor behavior and improve user experience. You can disable cookies in your browser settings, but some features of the site may not function properly.

9. Third-Party Links

Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of such external sites. We recommend reviewing their privacy policies before providing any personal data.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.” We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Clutter to Cash Ltd
Email: info@cluttertocash.com
Phone: (604) 479-1412

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